Privacy Policy

Panoverse Privacy Policy

Panoverse ("we," "us," or the "Company") respects the privacy of our users ("you" or "your"). This Privacy Policy describes how we collect, use, disclose, and store your personal information when you use our website Panoverse.io (the "Website") and Havoc (the "Game"), including our custodial wallet features.

1. Information We Collect

We collect several types of information from and about users of our services:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number (if provided), and government-issued ID (required for verification for our custodial wallet).
• Account Information: This includes your username, password (hashed and salted), and other information related to your game account.
• Gameplay Information: This includes information about your gameplay activity, such as your game progress, achievements, and in-game purchases.
• Device Information: This includes information about the device you use to access the Website and Game, such as your device type, operating system, IP address, and browser type.
• Web3 Information: When you use our custodial wallet features, we may collect information about your blockchain activity, such as your wallet address, transaction history, and the type of cryptocurrency you hold.

2. How We Collect Information

We collect information through various methods, including:

• Information you provide directly: You provide some information directly to us when you create an account, make a purchase, contact customer support, or participate in other activities on the Website or Game.
• Information collected automatically: We collect certain information automatically when you use the Website or Game, such as your device information and gameplay information.
• Web3 Information: When you use our custodial wallet features, we collect information directly from the blockchain network.

3. Use of Information

We use the information we collect for various purposes, including:

• To provide and operate the Website and Game: We use your information to operate the Website and Game, provide you with access to gameplay features, and process your transactions.
• To improve the Website and Game: We use your information to improve the Website and Game, develop new features, and personalize your experience.
• To communicate with you: We use your information to communicate with you about the Website and Game, including sending you important announcements, updates, and promotional offers (with your consent).
• To comply with legal obligations: We may use your information to comply with applicable laws and regulations, including AML requirements for our custodial wallet.

4. Disclosure of Information

We may disclose your information to third-party service providers who help us operate the Website and Game, such as payment processors, data analysts, and customer support providers. These third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes we have specified.

We may also disclose your information if we are required to do so by law, in response to a legal process, or to protect the rights or safety of ourselves or others.

5. Custodial Wallet Security

We take the security of your cryptocurrency assets very seriously. We implement industry-standard security measures to protect your information, including:

• Secure storage: We store your cryptocurrency assets in secure, segregated cold storage wallets.
• Encryption: We encrypt your personal information and private keys at rest and in transit.
• Regular security audits: We conduct regular security audits to identify and address any potential vulnerabilities.

However, please be aware that no security measures are perfect, and we cannot guarantee the absolute security of your information.

6. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with services. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Choices

You have certain choices regarding your information:

• Access and update your information: You can access and update your account information through the settings menu in the Game.
• Opt out of marketing communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send you.
• Close your account: You can close your account at any time by contacting us.

8. Children's Privacy

Age Requirements and Parental Supervision

• Minimum Age: To access and use the Website and Game, you must be 13 years of age or older. Certain features within the Website and Game, such as the marketplace and any services involving financial transactions, require users to be 18 years of age or older and have a verified account.
• Parental Supervision for Users Under 18: If you are under 18, you are only permitted to access the Website and Game with the knowledge and supervision of your parent or guardian. This includes understanding the potential risks associated with blockchain technology, in-game purchases, and interactions with other players.
• Protecting Children's Privacy: We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately at [inquiries@panoverse.io].We will take steps to verify your identity and promptly delete any personal information we may have collected from your child.

Changes to Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on the Website, with the "Last Updated" or “Effective Date” displayed at the top. Changes may be made to this Privacy Policy due to changes in our practices, technological advancements, or the addition or modification of services. If there are any significant changes to how we handle your personal information or if we intend to use your personal information in a way that significantly differs from what was stated in our Privacy Policy at the time it was collected, we will provide you with a reasonable opportunity to consent to the change. If you do not consent, your personal information will be used in accordance with the privacy policy in effect at the time we collected it. By continuing to use our Website or services after the Effective Date, you are considered to have consented to our current privacy policy. Any information previously obtained will be used in accordance with the Privacy Policy in effect when the information was collected from you.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at inquiries@panoverse.io